退款與政策
Last Updated: 2026/02/05
Effective Date: 2026/02/05
簡介
This Refund Policy applies to all purchases made on NovaLive (“we,” “us,” or “our”), including virtual gifts for content creators and physical merchandise. It outlines our terms and conditions for issuing refunds, which vary based on the type of product purchased.
This website is operated by NovaLive.
按產品類型劃分的退款資格
a.虛擬禮物
No Refunds: All virtual gift purchases are final and non-refundable. This includes any digital items, fan support contributions, or virtual rankings. These products are delivered instantly and cannot be revoked once transferred to the content creator.
Exceptions: Refunds may only be issued in cases of proven fraud, technical error, or if the content creator’s account is permanently banned prior to receiving the gift.
b.實體商品
Eligibility: You may request a refund for physical products within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.
Return Shipping: The customer is responsible for the cost of return shipping.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.
取消政策
- Virtual Gifts: Orders for virtual gifts cannot be canceled once submitted, as they are processed immediately.
- Physical Merchandise: You may cancel an order for physical goods within 24 hours of purchase, before it has been shipped. After this window, the order will be processed for shipment and cannot be canceled.
損壞或有瑕疵的物品
If you receive a damaged, defective, or incorrect item, please contact us at support@novalive.live within 7 days of delivery, including photos of the issue. We will arrange for a replacement or refund at our discretion, and cover the cost of return shipping in such cases.
本政策的變更
我們可能會不時更新本退款政策。重大變更將公佈在我們的網站上，並更新「最後更新」日期。您在生效日期後繼續使用我們的服務，即表示您接受修訂後的政策。.
聯絡我們
有關退款的問題或要求，請聯絡我們：
Email: support@novalive.live