退款与政策
最后更新 2026/02/05
Effective Date: 2026/02/05
导言
This Refund Policy applies to all purchases made on NovaLive (“we,” “us,” or “our”), including virtual gifts for content creators and physical merchandise. It outlines our terms and conditions for issuing refunds, which vary based on the type of product purchased.
This website is operated by NovaLive.
按产品类型划分的退款资格
a.虚拟礼物
No Refunds: All virtual gift purchases are final and non-refundable. This includes any digital items, fan support contributions, or virtual rankings. These products are delivered instantly and cannot be revoked once transferred to the content creator.
Exceptions: Refunds may only be issued in cases of proven fraud, technical error, or if the content creator’s account is permanently banned prior to receiving the gift.
b.实物商品
Eligibility: You may request a refund for physical products within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.
Return Shipping: The customer is responsible for the cost of return shipping.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.
取消政策
- Virtual Gifts: Orders for virtual gifts cannot be canceled once submitted, as they are processed immediately.
- Physical Merchandise: You may cancel an order for physical goods within 24 hours of purchase, before it has been shipped. After this window, the order will be processed for shipment and cannot be canceled.
损坏或有缺陷的物品
If you receive a damaged, defective, or incorrect item, please contact us at support@novalive.live within 7 days of delivery, including photos of the issue. We will arrange for a replacement or refund at our discretion, and cover the cost of return shipping in such cases.
本政策的变更
我们可能会不时更新本退款政策。重大变更将在我们的网站上公布，并注明最新的 “最后更新 ”日期。如果您在生效日期后继续使用我们的服务，即表示您接受修订后的政策。.
联系我们
如对退款有任何疑问或要求，请通过以下方式联系我们：
电子邮件： support@novalive.live