返金とポリシー
Last Updated: 2026/02/05
Effective Date: 2026/02/05
はじめに
This Refund Policy applies to all purchases made on NovaLive (“we,” “us,” or “our”), including virtual gifts for content creators and physical merchandise. It outlines our terms and conditions for issuing refunds, which vary based on the type of product purchased.
This website is operated by NovaLive.
製品タイプ別の払い戻し対象
a.バーチャルギフト
No Refunds: All virtual gift purchases are final and non-refundable. This includes any digital items, fan support contributions, or virtual rankings. These products are delivered instantly and cannot be revoked once transferred to the content creator.
Exceptions: Refunds may only be issued in cases of proven fraud, technical error, or if the content creator’s account is permanently banned prior to receiving the gift.
b.物理的商品
Eligibility: You may request a refund for physical products within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.
Return Shipping: The customer is responsible for the cost of return shipping.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 3–5 business days to your original payment method.
キャンセルポリシー
- Virtual Gifts: Orders for virtual gifts cannot be canceled once submitted, as they are processed immediately.
- Physical Merchandise: You may cancel an order for physical goods within 24 hours of purchase, before it has been shipped. After this window, the order will be processed for shipment and cannot be canceled.
破損または不良品
If you receive a damaged, defective, or incorrect item, please contact us at support@novalive.live within 7 days of delivery, including photos of the issue. We will arrange for a replacement or refund at our discretion, and cover the cost of return shipping in such cases.
本ポリシーの変更
当社は、本払い戻しポリシーを随時更新することがあります。重要な変更は、更新された「最終更新日」とともに当社のウェブサイトに掲載されます。発効日以降も引き続き当社のサービスをご利用いただく場合は、変更後のポリシーを受諾したものとみなされます。.
お問い合わせ
払い戻しに関するご質問やご要望は、下記までご連絡ください：
Email: support@novalive.live