{"id":10,"date":"2026-01-20T02:28:43","date_gmt":"2026-01-20T02:28:43","guid":{"rendered":"https:\/\/mxcheer.com\/?page_id=10"},"modified":"2026-04-06T14:48:26","modified_gmt":"2026-04-06T14:48:26","slug":"remboursements_returns","status":"publish","type":"page","link":"https:\/\/novalive.live\/fr\/a-propos-de\/remboursements_returns\/","title":{"rendered":"Remboursement et retours"},"content":{"rendered":"

Remboursement et politique<\/h1>\n
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Last Updated:<\/strong> 2026\/02\/05\n
\u00a0<\/div>\nEffective Date:<\/strong> 2026\/02\/05<\/div>\n
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Introduction<\/h2>\n
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This Refund Policy applies to all purchases made on NovaLive<\/strong> (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d), including virtual gifts for content creators and physical merchandise. It outlines our terms and conditions for issuing refunds, which vary based on the type of product purchased.\n
\u00a0<\/div>\nThis website is operated by NovaLive.<\/div>\n
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\u00c9ligibilit\u00e9 au remboursement par type de produit<\/h2>\n
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a. Dons virtuels<\/h3>\n
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No Refunds:<\/strong> All virtual gift purchases are final and non-refundable. This includes any digital items, fan support contributions, or virtual rankings. These products are delivered instantly and cannot be revoked once transferred to the content creator.\n
\u00a0<\/div>\nExceptions:<\/strong> Refunds may only be issued in cases of proven fraud, technical error, or if the content creator\u2019s account is permanently banned prior to receiving the gift.<\/div>\n
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b. Marchandises physiques<\/h3>\n
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Eligibility:<\/strong> You may request a refund for physical products within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.\n
\u00a0<\/div>\nReturn Shipping:<\/strong> The customer is responsible for the cost of return shipping.\n
\u00a0<\/div>\nRefund Processing:<\/strong> Once we receive and inspect the returned item, we will process your refund within 3\u20135 business days to your original payment method.<\/div>\n
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Politique d'annulation<\/h2>\n
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  • Virtual Gifts:<\/strong> Orders for virtual gifts cannot be canceled once submitted, as they are processed immediately.<\/li>\n
  • Physical Merchandise:<\/strong> You may cancel an order for physical goods within 24 hours of purchase, before it has been shipped. After this window, the order will be processed for shipment and cannot be canceled.<\/li>\n<\/ul>\n
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    Articles endommag\u00e9s ou d\u00e9fectueux<\/h2>\n
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    If you receive a damaged, defective, or incorrect item, please contact us at support@novalive.live<\/strong> within 7 days of delivery, including photos of the issue. We will arrange for a replacement or refund at our discretion, and cover the cost of return shipping in such cases.<\/div>\n
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    Modifications de la pr\u00e9sente politique<\/h2>\n
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    Nous pouvons mettre \u00e0 jour la pr\u00e9sente politique de remboursement de temps \u00e0 autre. Les modifications significatives seront publi\u00e9es sur notre site web avec une date de \u201cderni\u00e8re mise \u00e0 jour\u201d. Le fait de continuer \u00e0 utiliser nos services apr\u00e8s la date d'entr\u00e9e en vigueur vaut acceptation de la politique r\u00e9vis\u00e9e.<\/div>\n
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    Nous contacter<\/h2>\n
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    Pour toute question ou demande de remboursement, veuillez nous contacter \u00e0 l'adresse suivante :\n
    \u00a0<\/div>\nEmail:<\/strong> support@novalive.live<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":240,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2665,"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/2665"}],"up":[{"embeddable":true,"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/pages\/240"}],"wp:attachment":[{"href":"https:\/\/novalive.live\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}