{"id":10,"date":"2026-01-20T02:28:43","date_gmt":"2026-01-20T02:28:43","guid":{"rendered":"https:\/\/mxcheer.com\/?page_id=10"},"modified":"2026-04-06T14:48:26","modified_gmt":"2026-04-06T14:48:26","slug":"ruckerstattung_ruckgaben","status":"publish","type":"page","link":"https:\/\/novalive.live\/de\/uber\/ruckerstattung_ruckgaben\/","title":{"rendered":"R\u00fcckerstattung und R\u00fccksendung"},"content":{"rendered":"<h1>R\u00fcckerstattung &amp; Politik<\/h1>\n<div>\u00a0<\/div>\n<div><strong>Last Updated:<\/strong> 2026\/02\/05\n<div>\u00a0<\/div>\n<strong>Effective Date:<\/strong> 2026\/02\/05<\/div>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>Einf\u00fchrung<\/h2>\n<div>\u00a0<\/div>\n<div>This Refund Policy applies to all purchases made on <strong>NovaLive<\/strong> (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d), including virtual gifts for content creators and physical merchandise. It outlines our terms and conditions for issuing refunds, which vary based on the type of product purchased.\n<div>\u00a0<\/div>\nThis website is operated by NovaLive.<\/div>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>Erstattungsf\u00e4higkeit nach Produkttyp<\/h2>\n<div>\u00a0<\/div>\n<h3>a. Virtuelle Geschenke<\/h3>\n<div>\u00a0<\/div>\n<div><strong>No Refunds:<\/strong> All virtual gift purchases are final and non-refundable. This includes any digital items, fan support contributions, or virtual rankings. These products are delivered instantly and cannot be revoked once transferred to the content creator.\n<div>\u00a0<\/div>\n<strong>Exceptions:<\/strong> Refunds may only be issued in cases of proven fraud, technical error, or if the content creator\u2019s account is permanently banned prior to receiving the gift.<\/div>\n<div>\u00a0<\/div>\n<h3>b. Physische Waren<\/h3>\n<div>\u00a0<\/div>\n<div><strong>Eligibility:<\/strong> You may request a refund for physical products within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.\n<div>\u00a0<\/div>\n<strong>Return Shipping:<\/strong> The customer is responsible for the cost of return shipping.\n<div>\u00a0<\/div>\n<strong>Refund Processing:<\/strong> Once we receive and inspect the returned item, we will process your refund within 3\u20135 business days to your original payment method.<\/div>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>Stornierungspolitik<\/h2>\n<div>\u00a0<\/div>\n<ul>\n<li><strong>Virtual Gifts:<\/strong> Orders for virtual gifts cannot be canceled once submitted, as they are processed immediately.<\/li>\n<li><strong>Physical Merchandise:<\/strong> You may cancel an order for physical goods within 24 hours of purchase, before it has been shipped. After this window, the order will be processed for shipment and cannot be canceled.<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>Besch\u00e4digte oder mangelhafte Artikel<\/h2>\n<div>\u00a0<\/div>\n<div>If you receive a damaged, defective, or incorrect item, please contact us at <strong>support@novalive.live<\/strong> within 7 days of delivery, including photos of the issue. We will arrange for a replacement or refund at our discretion, and cover the cost of return shipping in such cases.<\/div>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>\u00c4nderungen an dieser Politik<\/h2>\n<div>\u00a0<\/div>\n<div>Wir k\u00f6nnen diese R\u00fcckerstattungsrichtlinie von Zeit zu Zeit aktualisieren. Wesentliche \u00c4nderungen werden auf unserer Website mit einem aktualisierten \u201cZuletzt aktualisiert\u201d-Datum ver\u00f6ffentlicht. Wenn Sie unsere Dienste nach dem Datum des Inkrafttretens weiterhin nutzen, erkl\u00e4ren Sie sich mit der \u00fcberarbeiteten Richtlinie einverstanden.<\/div>\n<div>\u00a0<\/div>\n<hr \/>\n<div>\u00a0<\/div>\n<h2>Kontakt<\/h2>\n<div>\u00a0<\/div>\n<div>Bei Fragen oder Anfragen zu R\u00fcckerstattungen wenden Sie sich bitte an uns:\n<div>\u00a0<\/div>\n<strong>Email:<\/strong> support@novalive.live<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":240,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2665,"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/pages\/10\/revisions\/2665"}],"up":[{"embeddable":true,"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/pages\/240"}],"wp:attachment":[{"href":"https:\/\/novalive.live\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}